Metro Sound & Music Co.

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Returns & Store Policies

30 Day Worry-free Warranty

Metro Sound and Music offers a 30 day warranty that begins on the shipment date. This warranty covers defective merchandise.  If your item is defective please contact us within 30 days of the shipment date detailing the issues with your item.  We are a professional repair shop and once your return has been authorized we will cover the return shipping cost, repair cost, and the shipping cost of the repaired or replacement item.  If the item cannot be repaired or replacement is not available, then you will be given a voucher for store credit in the amount of the original item's purchased price.  A 20% restocking fee will be applied for items found to be falsely described as defective.

5 Day No Questions Asked Return Policy

Metro Sound and Music offers a 5 day no questions asked return policy beginning on the day your item is delivered. The buyer pays for the return shipping and will receive a voucher for store credit in the amount of the original item's purchased price.

How To Proceed with Returning an Item

For return authorization (some items are not eligible for return--see the section on "Non-Returnable Items") contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at (804) 643-7125 immediately.  All items being shipped back to us will need to be insured and returned in their original purchased condition. As soon as we verify the returned item's condition, we will contact you with our assessment of the item and a resolution.

Non-Returnable Items: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths

  • Note:  some products incur sanitization fees--$10 for woodwind and brass instruments; $8 for mouthpieces priced at $300 or more and $4 for mouthpieces under $300; returned bows incur a $4 restocking fee.
  • Note: Apple's return policies require you to contact Apple directly to repair, replace or return Apple products. Apple products may not be returned to us under any circumstance.

Attention International Buyers

Our Warranty and Return policy applies to all international purchases too, however any duties and/or taxes paid by the buyer will not be refunded by Metro Sound and Music--you will need to contact your local customs office regarding that procedure.

Return Authorization

Once you've received a return authorization from us, please return your item to:

Metro Sound and Music Co.
c/o Returns Dept.
117 W. Broad ST
Richmond, VA 23220

Abuse of Return Privileges

We understand that a solid and honest return policy and warranty are important for you to have confidence in your purchase. We want to make sure our customers never get stuck with a wrong piece of gear. Unfortunately, there are those who take advantage of such policies and warranties, so we reserve the right, for those who violate the spirit of our return policy with excessive returns, to limit or suspend their return privileges.

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